Privacy Policy

This Privacy Policy describes how Wing Snob ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at wingsnob-meal.click, place orders, use our services, or otherwise interact with us. Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data responsibly, transparently, and in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Wing Snob is a food service business operating in the United States. We are dedicated to providing customers with high-quality food products and a seamless ordering experience. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the information below:

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect personal information that identifies you as an individual, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Date of birth (where required for age verification)
• Username and password (for account holders)
• Payment information (credit/debit card numbers, billing details — processed through secure third-party payment processors)

2.2 Order and Transaction Information

When you place an order through our platform, we collect information related to that transaction, including:

• Items ordered, quantities, and special instructions
• Order history and purchase records
• Delivery preferences and special requests
• Payment method and transaction confirmation numbers
• Loyalty program data and rewards points (if applicable)

2.3 Usage and Technical Data

When you visit our website, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies, including:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Operating system and device type
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and exit pages
• Date and time of access
• Clickstream data and interaction logs
• Search queries entered on our website

2.4 Device Information

We collect information about the devices you use to access our services, including:

• Device identifiers (unique device ID, advertising ID)
• Hardware model and specifications
• Mobile network information
• Screen resolution and display settings
• Time zone and locale settings

2.5 Communications Data

If you contact us via email, phone, or our contact forms, we collect the contents of those communications, including:

• Messages, inquiries, and feedback you submit
• Customer support correspondence
• Survey responses and reviews you provide
• Social media interactions where you tag or mention us

2.6 Location Data

With your permission, we may collect precise geolocation data from your mobile device to facilitate delivery services, identify nearby locations, or provide location-based features. You may disable location services at any time through your device settings.

2.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Third-party food delivery platforms and aggregators
• Social media platforms if you log in or interact with our social media profiles
• Analytics and marketing service providers
• Payment processors and financial institutions
• Public databases and data brokers (for fraud prevention purposes)

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including:

3.1 Service Provision and Order Fulfillment

• Processing, confirming, and fulfilling your food orders
• Facilitating delivery or pickup services
• Managing your account and providing access to your order history
• Processing payments and refunds
• Sending order confirmations, receipts, and delivery updates
• Responding to your customer service inquiries and complaints

3.2 Analytics and Performance Improvement

• Analyzing how users interact with our website to improve functionality and user experience
• Conducting internal research and data analytics
• Monitoring and measuring the performance of our website and services
• Identifying usage trends and popular menu items
• Troubleshooting technical issues and fixing bugs

3.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Delivering personalized advertisements based on your browsing behavior and order history
• Administering contests, sweepstakes, and loyalty programs
• Retargeting campaigns through third-party advertising platforms
• Sending push notifications about deals and promotions (if you have opted in)

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal obligations
• Detecting, preventing, and investigating fraudulent, unauthorized, or illegal activity
• Verifying your identity and preventing account misuse
• Enforcing our Terms of Service and other agreements
• Responding to lawful requests from law enforcement and government authorities
• Protecting the rights, property, and safety of our business, employees, and customers

3.5 Business Operations

• Managing internal business operations and record-keeping
• Conducting audits and quality assurance reviews
• Facilitating corporate transactions such as mergers, acquisitions, or asset sales
• Improving our menu offerings based on customer feedback and preferences

4. How We Share Your Information

We do not sell your personal information to third parties for their own independent marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party vendors and service providers who assist us in operating our business. These providers may have access to your personal information only to the extent necessary to perform their services on our behalf. Categories of service providers include:

• Payment processors: For securely processing credit card and digital payment transactions
• Delivery partners: Third-party delivery services that fulfill your orders
• Email and communication services: Platforms used to send order confirmations and marketing emails
• Analytics providers: Services such as Google Analytics that help us understand website usage
• Cloud hosting and IT services: Providers that host our website, databases, and IT infrastructure
• Customer support platforms: Tools used to manage customer inquiries and tickets
• Advertising platforms: Digital advertising networks for targeted marketing campaigns

All third-party service providers are contractually obligated to protect your personal information and may not use it for any purpose other than providing services to us.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request
• Protect and defend our legal rights or property
• Prevent or investigate possible wrongdoing related to our services
• Protect the personal safety of users or the public
• Comply with applicable food safety regulations and reporting requirements

4.3 Business Transfers

In the event that Wing Snob undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will provide notice if your personal information becomes subject to a materially different privacy policy.

4.4 With Your Consent

We may share your personal information with other third parties when you have given us your explicit consent to do so, such as when participating in co-branded promotions or referral programs.

4.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for industry analysis, demographic research, and marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content and advertising.

5.1 Types of Cookies We Use

5.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most web browsers allow you to refuse or delete cookies. However, disabling certain cookies may impact the functionality of our website. You may also opt out of targeted advertising through industry opt-out programs such as the Network Advertising Initiative (NAI) opt-out tool or the Digital Advertising Alliance (DAA) opt-out program.

For more detailed information about our use of cookies and tracking technologies, please refer to our Cookie Policy, available on our website.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, loss, or destruction.

6.1 Security Measures

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers. Payment information is encrypted using industry-standard protocols.
• Access controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. Employees are trained on data protection obligations.
• Firewalls and intrusion detection: We deploy firewalls, intrusion detection systems, and regular security monitoring to protect our infrastructure.
• Secure payment processing: Credit card and payment information is processed through PCI DSS-compliant third-party payment processors. We do not store full payment card numbers on our servers.
• Regular security assessments: We conduct periodic security reviews, vulnerability assessments, and penetration testing.
• Data minimization: We collect only the minimum amount of personal data necessary for the purposes described in this policy.

6.2 Data Breach Response

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law, including obligations under state breach notification laws. Notifications will be provided in a timely manner and will include information about what happened, what data was affected, and steps you can take to protect yourself.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We honor these rights and have established processes to facilitate your requests.

7.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purposes for collecting or sharing it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions (such as where retention is required by law or necessary to complete a transaction).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to purposes necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of quality because you exercised your privacy rights.

7.2 General Privacy Rights (All Users)

Regardless of your state of residence, we provide the following rights to all users:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal exceptions.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

7.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please submit a request to us by:

• Email: [email protected] with the subject line "Privacy Rights Request"

We will verify your identity before processing your request and will respond within the timeframe required by applicable law (generally within 45 days for CCPA requests, with the possibility of a 45-day extension where reasonably necessary). We may request additional information to verify your identity and will not charge a fee for responding to your request unless it is excessive or repetitive.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal, accounting, and regulatory obligations. The specific retention periods we apply include:

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention and destruction policies. We may retain de-identified or aggregated data indefinitely for statistical and analytical purposes.

9. Children's Privacy

Wing Snob does not direct its services to individuals under 18 years of age, and we do not knowingly collect, use, or disclose personal information from children under 13 years of age. Our website and food ordering services are not designed for use by minors, and we do not intentionally collect data from children.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verified parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us immediately at [email protected].

We comply with the Children's Online Privacy Protection Act (COPPA), which requires verifiable parental consent before knowingly collecting personal information from children under 13. If we discover that a person under 13 years of age has created an account or placed an order, we reserve the right to terminate the account and delete all associated personal data.

10. International Data Transfers

Wing Snob is based in the United States and primarily processes personal information within the United States. However, some of our third-party service providers may operate in other countries. If your personal information is transferred to or accessed from a jurisdiction outside the United States, we take appropriate steps to ensure that such transfers are conducted in compliance with applicable privacy laws and that your personal information remains protected.

When transferring data internationally, we may rely on the following safeguards:

• Standard contractual clauses or data processing agreements with international service providers
• Adequacy decisions or recognized data transfer mechanisms
• Binding corporate rules where applicable
• Your explicit consent where required

By using our website and services, you understand that your personal information may be transferred to and processed in the United States or other countries, which may have data protection laws that are different from those in your jurisdiction.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or other external services that are not operated by Wing Snob. This Privacy Policy does not apply to those third-party sites, and we are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Our website may integrate with third-party services including, but not limited to:

• Social media platforms (Facebook, Instagram, Twitter/X)
• Third-party food ordering and delivery platforms
• Google Maps and location-based services
• Payment gateway providers
• Review and rating platforms

When you interact with these third-party features on our website, those third parties may independently collect data about you subject to their own privacy policies.

12. California Shine the Light Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, permits California residents to request and obtain from us once per year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If you are a California resident and would like to make such a request, please contact us at [email protected] with the subject line "California Shine the Light Request."

13. Nevada Privacy Rights

Nevada Revised Statutes Chapter 603A gives Nevada residents the right to opt out of the sale of certain covered information to third parties. If you are a Nevada resident and wish to submit an opt-out request, please contact us at [email protected].

14. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response to your privacy request, you have the right to file a complaint with the appropriate data protection or consumer protection authority.

14.1 Filing a Complaint with the FTC

The Federal Trade Commission (FTC) enforces federal consumer protection laws, including those related to privacy and data security. You may file a complaint with the FTC at:

14.2 Filing a Complaint with the California Privacy Protection Agency (CPPA)

If you are a California resident, you may file a complaint with the California Privacy Protection Agency regarding potential violations of the CCPA/CPRA:

14.3 State Attorney General Offices

Residents of other states may contact their respective State Attorney General's office to report privacy-related concerns or file consumer protection complaints.

Before filing a formal complaint, we encourage you to contact us directly at [email protected] so that we have the opportunity to address your concern.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable laws, or for other operational, legal, or regulatory reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Send an email notification to registered users where required by applicable law

Your continued use of our website and services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team: