Refund Policy

Effective Date: May 15, 2026 | Last Updated: May 15, 2026

1. Introduction

At Wing Snob, we are committed to delivering a high-quality food experience to every customer. We take great pride in the freshness and quality of our food products and strive to ensure complete satisfaction with every order. However, we understand that issues may occasionally arise, and we have established this Refund Policy to address those situations fairly and transparently.

This policy governs all refund, exchange, and cancellation requests made in connection with orders placed through our website at wingsnob-meal.click or through any affiliated ordering platforms associated with Wing Snob. This policy is governed by applicable United States federal and state consumer protection laws, including regulations enforced by the Federal Trade Commission (FTC).

2. Eligibility Conditions for Refunds

Wing Snob will consider refund requests under the following circumstances:

• Incorrect Order: You received an item that is different from what you ordered.
• Missing Items: One or more items from your order were not included in your delivery or pickup.
• Food Quality Issues: The food received was spoiled, undercooked, overcooked, or otherwise not prepared to an acceptable standard.
• Allergic Reaction or Mislabeling: If an item contained an undisclosed allergen that was not listed in the product description and caused harm or was inconsistent with your order specifications.
• Order Not Delivered: Your order was never delivered within a reasonable timeframe after confirmation, and no satisfactory resolution was provided by the delivery service.
• Duplicate Charge: You were charged more than once for the same order due to a technical or payment processing error.

Refund eligibility is assessed on a case-by-case basis. Wing Snob reserves the right to request photographic evidence or other documentation to support your claim before processing a refund.

3. Timeframes for Refund Requests

To be eligible for a refund, you must submit your request within the following timeframes:

Requests submitted outside of these timeframes may not be eligible for a refund. We encourage customers to inspect their orders promptly upon receipt and contact us as soon as a problem is identified.

4. Non-Refundable Items and Services

The following are generally not eligible for refunds:

• Change of Mind: Refunds will not be issued if you simply changed your mind after placing or receiving your order.
• Consumed or Partially Consumed Food: Food that has been largely consumed before a complaint is raised will not typically qualify for a full refund.
• Customization Errors by the Customer: If the error in your order resulted from incorrect customization options selected by you at checkout (e.g., wrong sauce, wrong quantity), this may not qualify for a refund.
• Delivery Fees: Delivery and service fees are non-refundable in most circumstances, except in cases where the order was not delivered at all due to our fault.
• Promotional or Discounted Items: Items purchased at a discounted rate as part of a limited-time promotion may be non-refundable unless they meet a specific quality-related eligibility condition.
• Gift Cards and Vouchers: Purchased gift cards and promotional vouchers are non-refundable once redeemed.
• Late Delivery (Minor Delays): Minor delays in delivery due to traffic, weather, or other circumstances beyond our control do not qualify for a refund.

5. How to Request a Refund — Step-by-Step

Follow the steps below to submit a refund request with Wing Snob:

1. Step 1: Gather Your Information
   Before contacting us, have the following ready: your order number, the date and time of your order, the items in question, and any relevant photos showing the issue (e.g., incorrect item, damaged packaging, food quality problem).
2. Step 2: Contact Us
   Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: wingsnob-meal.click
3. Step 3: Provide Details
   In your message, clearly describe the issue you experienced. Include your order number, the items affected, and a description of the problem. Attach any photos or documentation that support your claim.
4. Step 4: Await Review
   Our team will review your request within 2–3 business days. We may follow up with additional questions or requests for evidence to help us assess your case.
5. Step 5: Receive a Decision
   Once our review is complete, we will notify you of the outcome via email. If your refund is approved, we will initiate the refund process immediately. If your request is denied, we will provide a clear explanation.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive your funds depends on your original payment method:

Please note that while Wing Snob processes refunds promptly upon approval, the actual credit to your account may take additional time depending on your financial institution or payment provider. Wing Snob is not responsible for delays caused by third-party payment processors or banking institutions.

7. Partial Refunds

In certain situations, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may be granted in the following cases:

• Only some items in the order were affected by a quality issue or error, while others were received correctly and in satisfactory condition.
• The food quality issue affected a portion of the order but the remainder was acceptable.
• A customer accepted part of the order but returned or rejected specific items only.
• Promotional discounts or credits applied to the original order affect the refundable amount.
• The delivery fee or service charge is not included in the refund because the delivery service was partially fulfilled.

Partial refund amounts will be clearly communicated to the customer in our resolution notification email.

8. Exchange Policy

Because Wing Snob serves freshly prepared food items, traditional product exchanges (returning one item for another) are handled differently than in retail settings.

If you received an incorrect item, Wing Snob will, where operationally feasible, offer to:

• Arrange for the correct item to be prepared and delivered or made available for pickup, at no additional cost to you; or
• Issue a full or partial refund or store credit for the affected item(s) if re-preparation is not possible.

Exchanges or replacements are subject to availability and operational capacity at the time of your request. Wing Snob reserves the right to determine the most appropriate resolution on a case-by-case basis. Replacement orders are subject to the same quality standards as your original order.

9. Cancellation Policy

Due to the perishable nature of freshly prepared food, our cancellation policy is as follows:

9.1 Cancellation Before Preparation Begins

If you need to cancel your order, please contact us immediately after placing it. If your order has not yet entered the preparation stage, we will do our best to cancel it and issue a full refund.

9.2 Cancellation After Preparation Has Begun

Once your order has entered the preparation stage, cancellations are generally not accepted. Because our food is freshly made to order, preparation begins shortly after your order is confirmed. In this case, a refund will not typically be issued for cancellation requests received after preparation has started.

9.3 Cancellation of Scheduled or Future Orders

If you placed an advance or scheduled order, you may cancel it without penalty up to 2 hours before the scheduled preparation time. Cancellations made within 2 hours of the scheduled time may not be eligible for a full refund.

9.4 Wing Snob-Initiated Cancellations

In rare circumstances, Wing Snob may need to cancel your order due to ingredient unavailability, operational issues, or other factors beyond our control. In such cases, you will receive a full refund via your original payment method and will be notified promptly.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request or believe your issue has not been resolved fairly, you may escalate the matter through the following process:

1. Step 1: Internal Escalation
   Contact us again at [email protected] and clearly indicate that you are escalating your complaint. Reference your original refund request and ticket number (if provided). A senior member of our team will review your case within 3–5 business days.
2. Step 2: Written Complaint
   If the internal escalation does not resolve your concern, you may submit a formal written complaint to us via email at [email protected]. Please mark your email as "Formal Complaint" in the subject line.
3. Step 3: Chargeback or Payment Dispute
   If you paid by credit or debit card and believe you have been wrongfully charged, you have the right to contact your card issuer to initiate a chargeback. However, we encourage you to contact us first, as we are committed to resolving issues directly and efficiently.
4. Step 4: Consumer Protection Agencies
   If your dispute remains unresolved, you may file a complaint with the following agencies:
   • Federal Trade Commission (FTC): www.ftc.gov
   • Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
   • Your state's Attorney General office or consumer protection division

11. Customer Rights Under U.S. Law

As a consumer in the United States, you have rights under applicable federal and state laws, including but not limited to:

• FTC Act: The Federal Trade Commission Act protects consumers against unfair or deceptive acts and practices in commerce. Wing Snob is committed to transparent and honest business practices in full compliance with FTC guidelines.
• State Consumer Protection Laws: Depending on your state of residence, additional consumer protections may apply. For example, California residents may have additional rights under the California Consumer Protection Act and related statutes.
• Chargebacks: Under the Fair Credit Billing Act (FCBA), consumers have the right to dispute unauthorized or incorrect charges on their credit card statements.

Nothing in this Refund Policy limits or waives any statutory rights you may have as a consumer under applicable law.

12. Policy Updates

Wing Snob reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website or services after any changes are posted constitutes your acceptance of the updated policy.

13. Contact Information for Refund Requests

For all refund requests, questions, or concerns related to this policy, please contact our customer support team using the information below: